REFUND AND CANCELLATION POLICY

Effective Date: [INSERT DATE]

This Refund and Cancellation Policy applies to tickets purchased for virtual speed dating events operated by [BUSINESS LEGAL NAME].

1. TICKET PURCHASES

Tickets are purchased for a specific scheduled event.

Before completing your purchase, the applicable ticket price, event date, and event information will be displayed.

By purchasing a ticket, you acknowledge that you are purchasing access to the specified event.

2. GENERAL NO REFUND POLICY

ALL TICKET SALES ARE GENERALLY FINAL AND NON REFUNDABLE EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY OR REQUIRED BY APPLICABLE LAW.

Purchasing a ticket and later deciding that you do not wish to attend does not automatically create a right to a refund.

Failing to attend an event does not automatically create a right to a refund.

3. MISSED EVENTS

If you purchase a ticket but do not attend the event, the ticket is generally forfeited.

No refund is guaranteed because of:

• Forgetting the event

• Missing the event

• Arriving late

• Technical problems with your own device or internet connection

• Deciding not to participate

• Changing your mind

• Being unable to attend after purchasing

• Failure to obtain a romantic connection

4. TECHNICAL PROBLEMS

We are not responsible for technical problems caused by your:

• Internet connection

• Device

• Computer

• Phone

• Browser

• Microphone

• Camera

• Operating system

• Network

• Software

If a significant technical problem prevents you from accessing an event and the problem is attributable to our service, we may, in our discretion and subject to applicable law, offer a refund, credit, transfer, or rescheduled event.

5. ZOOM PROBLEMS

Because events use Zoom, interruptions or technical problems affecting Zoom may affect the event.

If a significant Zoom outage or failure materially prevents the event from being provided, we may reschedule the event, provide a credit, provide a replacement event, or provide another appropriate remedy.

6. EVENT CANCELLATION BY US

If [BUSINESS NAME] cancels an event before it begins, we may provide:

• A refund

• A credit

• A transfer to another event

• A rescheduled event

• Another appropriate remedy

The remedy will depend on the circumstances and applicable law.

7. EVENT RESCHEDULING

If an event is rescheduled, we may offer the ticket holder the opportunity to attend the rescheduled event.

Where appropriate, we may instead offer a credit or refund.

8. PARTICIPANT BALANCE

Speed dating depends upon a reasonably balanced participant pool.

We may cancel, postpone, reschedule, or modify an event if insufficient participation or substantial participant imbalance makes the planned event impractical.

If we cancel an event for this reason, we will provide the remedy communicated to affected ticket holders, subject to applicable law.

9. PARTICIPANT COUNT

We do not guarantee a specific number of participants.

We do not guarantee that every registered participant will attend.

We do not guarantee a specific gender ratio.

We do not guarantee that every participant will remain for the entire event.

10. NO REFUND FOR LACK OF MATCH

A TICKET PURCHASE PROVIDES ACCESS TO AN ORGANIZED SPEED DATING EVENT, NOT A GUARANTEED ROMANTIC RESULT.

A participant is not automatically entitled to a refund because:

• Nobody expressed interest in them

• They did not receive a mutual match

• They did not exchange contact information

• Another participant was not compatible with them

• They did not like the people they met

• They did not receive the romantic outcome they hoped for

11. REMOVAL FOR RULE VIOLATIONS

If a participant is removed because of misconduct or violation of our rules, the participant generally will not be entitled to a refund.

Nothing in this section limits rights that cannot legally be waived.

12. DISCRETIONARY REFUNDS

We may, in our sole business discretion and subject to applicable law, provide a refund, partial refund, credit, transfer, or other accommodation in circumstances where no refund is otherwise required.

A discretionary accommodation in one situation does not create an obligation to provide the same accommodation in another situation.

13. CHARGEBACKS

If you believe a charge was made in error, contact us before initiating a payment dispute when reasonably possible.

Nothing in this section prevents you from exercising rights available to you under applicable law or applicable payment network rules.

We may suspend future purchases or participation when we reasonably believe a payment dispute or chargeback is fraudulent or abusive.

14. REFUND REQUESTS

Refund requests should be sent to:

[REFUND EMAIL]

Please include:

• Your name

• Email address used for registration

• Event date

• Order information

• Reason for the request

We may request additional information reasonably necessary to evaluate the request.

15. PROCESSING OF APPROVED REFUNDS

Approved refunds will generally be returned through the original payment method.

Processing times may depend on the payment processor and financial institution.

16. NO WAIVER OF LEGAL RIGHTS

Nothing in this Policy is intended to eliminate, restrict, or waive a refund or cancellation right that cannot legally be waived.

If applicable law provides a mandatory refund, cancellation, or consumer remedy, that law controls.

17. CHANGES TO THIS POLICY

We may update this Refund and Cancellation Policy from time to time.

The version applicable to a purchase will generally be the version presented or incorporated at the time of purchase, subject to applicable law.

18. ACKNOWLEDGMENT

By purchasing a ticket, you acknowledge that you have reviewed and accepted the applicable Refund and Cancellation Policy.

☐ I HAVE READ AND AGREE TO THE REFUND AND CANCELLATION POLICY.

[BUSINESS LEGAL NAME]

[BUSINESS EMAIL]

[BUSINESS ADDRESS]

[EFFECTIVE DATE]