NJ VIRTUAL CONNECTION

REFUND & CANCELLATION POLICY

Effective Date: [DATE]
Last Updated: [DATE]

1. Recurring Membership

Membership is billed on a recurring monthly basis unless otherwise stated at checkout.

2. Cancellation

Members may cancel through the available account cancellation process.

Cancellation stops future recurring charges after processing.

3. Refunds

Membership fees are generally non-refundable except where required by law or where NJ Virtual Connection elects to provide a refund, credit, or other remedy.

A refund is not automatically owed because:

No match is identified;
A proposed match declines;
A member is dissatisfied with a proposed match;
A member does not respond to an introduction;
A relationship does not develop;
A member's preferences cannot be fully accommodated; or
A member changes their mind after purchase.

4. Interview Timing

NJ Virtual Connection generally intends to conduct the required personal interview within the first month after enrollment.

If NJ Virtual Connection fails to conduct the interview within that period for a reason attributable to NJ Virtual Connection, the member may contact the company regarding an appropriate remedy, which may include rescheduling, credit, or refund depending on the circumstances.

5. Duplicate or Unauthorized Charges

Members should promptly report suspected duplicate or unauthorized charges.

6. Chargebacks

Members agree to contact NJ Virtual Connection first regarding billing disputes where reasonably possible before initiating a payment dispute or chargeback, without waiving any non-waivable legal rights.

7. Required Refunds

Nothing in this policy limits any refund right that cannot lawfully be waived.